Thank you for shopping at Wholesale Souq. We strive to provide a seamless and enjoyable shopping experience. Please read the following information carefully to understand our returns and refund policy.
1. Eligibility for Returns: We accept returns within [number of days] days from the date of delivery. To be eligible for a return, the item must be unused, in the same condition as received, and in the original packaging. Certain items, such as perishable goods, are exempt from being returned.
2. Initiating a Return: To initiate a return, please contact our customer support team at [customer support email] within the specified return period. Provide your order number and a detailed reason for the return. Our customer support team will guide you through the return process.
3. Return Shipping: Customers are responsible for the cost of return shipping. Please use a trackable shipping service and consider purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
4. Inspection and Processing: Once your return is received, our team will inspect the item. We will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original payment method within [number of days] days.
5. Refund Exclusions: Refunds do not include the original shipping cost. If the returned item is not in its original condition, is damaged, or is missing parts for reasons not due to our error, a partial refund may be issued.
6. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team immediately with supporting photos. We will arrange for a replacement or issue a full refund, including shipping costs.
7. Cancellations: Orders can be cancelled within [number of hours/days] of placement. Once an order has been shipped, it cannot be cancelled. To cancel an order, please contact our customer support team as soon as possible.
8. Late or Missing Refunds: If you haven’t received a refund within the specified timeframe, first check your bank account. Then contact your credit card company or bank, as there may be processing time before your refund is officially posted. If the issue persists, please contact our customer support team.
9. Changes to This Policy: Wholesale Souq reserves the right to update or modify this returns and refund policy at any time. Any changes will be effective immediately upon posting on the website. It is the responsibility of the customer to review the policy periodically for updates.
If you have any questions or concerns regarding our returns and refund policy, please contact our customer support team at [customer support email]. We appreciate your understanding and cooperation.
Thank you for choosing Wholesale Souq.